We primarily support online service providers, especially:
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Marketing Agency Owners
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Web Designers
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Bookkeepers
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Conversion Copywriters
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Local Service Providers like Caterers, Photographers, and Entertainers
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If your industry isn't listed, reach out! We love the thrill of learning new things and taking on new projects. Book a call with Cassie to discover if our services would be a good fit for you.
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Our specialty is creating processes and systems that allow YOU to get back to the reason you STARTED this business in the first place...
while increasing profit and delivering a seamless client experience.
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Recent projects we've completed for clients: ​
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Built & refined customer pipeline, ensuring every potential customer is followed up with to maximize leads
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Identified high-cost expense categories and developed a plan to eliminate unnecessary costs
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Created onboarding process for new hires, including SOP for their areas of responsibility
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Trained new VAs and Administrative Assistants
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Audited existing staff responsibilities, eliminated overlap, and shifted hours to profit-increasing activities
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Created SOP and communications templates to ensure every customer gets the same, consistent, premier service
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Managed projects including website redesign, training new VAs & administrative assistants, and YouTube video optimization
Our retainer packages are custom-built to fit your business's needs:
Packages include Quarterly Planning Sessions, Strategic Consulting with Cassie, and ongoing support from our Virtual Assistants & Project Manager.
Support packages have a 6-month minimum commitment to ensure you receive your desired outcome.
Business Operations Manager
Cassie Hayes is the Founder and CEO of the Premier Ops Spot Agency, the premier operations agency for 6- and 7-figure business owners overwhelmed with growth and leads. As a Fourth-Generation Small Business Owner, she understands the unique challenges they experience. Growing business owners need someone to partner with them in the day-to-day management and strategy of their business operations.
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As her clients' Business Operations Manager, she delves deep into their businesses, not just in operational execution, but in making strategic shifts that will benefit their team and their bottom line.
She and her team are constantly in improvement mode, helping identify gaps in processes that are slowing down growth or causing missed opportunities.
By managing people, processes, and projects in the areas of HR, Finance, Teams, Marketing & Communications, Data, and Strategy, she frees business owners up to focus on revenue growth and new initiatives.
What Sets Us Apart
Our Mission
Our mission is to provide exceptional support and creative solutions to overwhelmed, growing business owners so they can focus on their next big goal and have more peace of mind.
Our Vision
Every single small business owner has the operational support, tools, and automations they need to give their best contribution to their business, their customers, their family, and give back to their community.
Our Values
Personal touch: Deliver delight. Far from doing the bare minimum, we go the extra mile to surprise our clients with how we understand their company, their needs, and their goals while being mindful of their budget. We remember what is important to them and use that as a lens as we work.
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Timely resolution: Communicate productively. When we encounter challenges, we communicate early and clearly to expedite a resolution. If we make a mistake, we are quick to recognize it, apologize, and make it right.
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Tenacious optimism: There is always a solution. We are proactive in identifying problems our clients may not have identified yet, and devote our energy to finding solutions. We believe there is always a solution to every challenge and it is our job to think creatively until we find it. (Impossible only means you haven't found the solution yet.) We embrace limits as they help us get more creative about solving problems. We are bold in our recommendations and kind in our communication.
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Inexhaustible learning: Embrace new ideas bravely. We love the challenge of learning something new. The only antidote to fear and uncertainty is action. Making big moves together is exponentially more productive and fun than making small moves alone.
Join the Team
If you are a constant tinkerer, improving processes and systems wherever you go, have a hunger to learn and be developed, and would like to be a part of a supportive team that is providing real solutions for hard-working business owners in a flexible environment, then we'd love to hear from you.